Privacy Policy
It is understood that the reader of this document is the subject of this article and is therefore who this relates to. By using this website and purchasing our products and services you are acknowledging our terms and conditions. This is the privacy policy for West Osteopathy
ABN 83 655 389 423. We commit and adhere to the Australian Privacy Act 1988. Outlined below is how your personal information is collected and used by us. Personal information collected includes name, date of birth, age, gender, occupation, address, email address, phone number, current and past health, personal history, family history, medications, dietary intake, lifestyle information, pathology reports, payment information, internet usage information, and miscellaneous information collected through email discourse, text and social media. We collect your personal information through using cookies, when you subscribe to our mailing list, booking in consultations with us, booking discovery calls with us, correspondence via social media, correspondence via email, referrals from other health practitioners and modalities (with your consent). Personal information may also come from a guardian, a partner and other healthcare professionals such Gp’s and diagnostic imaging services. You can choose to disable cookies when accessing websites, but it may affect the website experience.
Why we use your personal information
We collect, use and hold your personal information to contact you. As mentioned above, this may be through email, text, phone, social media and our clinic management, software Nookal.
To ensure your treatment plans are totally personalised
To customise our products and services for you
To further develop the business (West Osteopathy) through analysis, market research, website and social media platforms, treatment plans, services and other products that we offer
To ensure optimal running and operation of our products, services, websites and consultations
To run competitions, promotional offers and send you information that we deem may be of interest to you including third party products and services
To comply with our legal obligation and resolve any disputes that we may have
We may share your personal information with:
Third party service providers to enable them to provide their service, not limited to, IT service providers, data storage, web hosting, server providers, marketing or advertising providers, professional advisors and payment systems operators. Examples include google analytics and Squarespace.
Our team, contractors and/or related entities
Business partners
Sponsors or promoters of competitions we run
Certain circumstances may require us under the law to disclose this personal information to credit reporting agencies, courts, tribunals and regulatory authorities and law enforcement agencies. Circumstances may include but are not limited to preventing serious injury or harm to your life, health and safety; preventing serious injury or harm to public health and safety; we may need to disclose personal information to discuss your health with relatives or emergency contacts as part of our duty of care (duty of care means a moral or legal obligation to ensure your safety and wellbeing).
Disclosing your Personal Information Outside of Australia
Some of our service providers operate from outside of Australia and may not be subject to the Privacy Act. If the occasion arises that we share your personal information with service providers outside of Australia (as outlined in the section above) we will request they comply with our privacy standards outlined here.
Marketing and Opting Out
Marketing may take place via newsletters. If you are subscribed to a form of our marketing you have the option to opt-out at any time by notifying us in writing or by using the opt-out action located at the bottom of emails. After this action is taken your marketing from us will cease.
Storing and Protecting your Information
To prevent the misuse, interference, modification and disclosure of your information we apply reasonable standards of physical and electronic security measures. Electronically we store personal information in cloud storage. This is done through third parties; Nookal. The companies mentioned employ encryption and protection with data and have been chosen for their integrity to this.
When you are in contact with us electronically such as email, contact forms, social media, or zoom, the personal information disclosed here is out of our control. By participating in these forms of communication you are agreeing to the risk of loss and disclosure of personal information for which we cannot personally be held responsible.
Privacy and The Internet
Business is predominantly conducted through West Osteopathy’s website. The website is linked to the internet which is insecure by its nature. We cannot provide total assurance regarding the secure transmission of information you communicate to us online. The security of this personal information can be breached and but not limited to intercepted and hacked during transmission. Therefore, any information that is sent to us via the internet is at your own risk. As mentioned above we take measures to safeguard your personal information but cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this policy.
Links
Occasionally on this website there are links to third-party operators. Once you click on the links, we do not have any control over those websites or the content in them. We cannot control the way they manage your personal information. We are not responsible in any way if you find the content or the nature of third-party websites offensive. The third-party sites are not governed by this policy.
Accessing and Modifying Your Personal Information
If you request your personal information that we hold, we may obligated to charge an administrative fee. In some circumstances, according to the Privacy Act 1988 we may refuse to provide you with personal information that we hold about you. At times we may ask you to verify your personal information is correct and factual. You may also request that we modify your personal information and can be done so through emailing simone@westosteopathy.com.au
Lodging a Privacy Related Complaint
If you need to make a complaint regarding privacy, please do so in writing to simone@westosteopathy.com.au we treat complaints very seriously and will endeavour to resolve them within 30 days. If the complaint is not resolved internally, you may contact the OAIC. The phone number is 1300 363 992.
Changes and Updates to the Policy
We may update this privacy policy occasionally. All updates and changes will be updated on the privacy policy page of this site. It is recommended that you check regularly to see these updated changes as they happen.
Discrimination
We have a zero-tolerance policy for discrimination. A client will never be refused treatment based on age, sex, gender or any other discerning characteristic not previously mentioned.
We operate according to The Australian Human Rights Act.
Contact Us
Email: admin@westosteopathy.com.au
Phone: 0493 294 775
Last updated June 2023